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Shiseido Reviews
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Feb 7, 2023
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Shiseido Customer’s Q&A
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Shiseido FAQs
What is Shiseido's return policy?
Shiseido accepts returns of gently used products within 30 days of receipt. Sets or kits must be returned with all original contents and empty containers will not be accepted. Refunds will be issued to the original form of payment, minus shipping and handling charges.
Does Shiseido offer exchanges?
Currently, Shiseido does not offer exchanges for products purchased on Shiseido.com.
What is Shiseido's shipping policy?
Shiseido ships packages via FedEx or USPS, and does not ship to P.O. Boxes or freight forwarders. Shipping is limited to the United States and its territories. Shipping to Hawaii, Alaska, and US territories may take up to 21 days.
What are the shipping costs for Shiseido?
Shiseido currently offers complimentary FedEx Ground Economy and USPS Priority shipping on all orders, and also offers 2-Day and Overnight services for $14.95 and $19.95, respectively.
What payment methods does Shiseido accept?
Shiseido accepts Visa, MasterCard, AMEX, Discover, and PayPal.